Returns & Refunds Policy

At Indoze, customer satisfaction is important to us. We carefully pack and dispatch every order to ensure it reaches you safely. However, if you receive a damaged product or the wrong item, we are here to help.

Please read our return and refund policy below.

Shipping & Delivery

All orders placed on our website are processed and dispatched on the same day whenever possible.

Delivery timelines may vary depending on your location, but most orders are delivered within 5–7 working days across India.

Please note that delivery timelines may occasionally be affected by courier delays, holidays, or unforeseen circumstances.

Return Eligibility

We only accept returns in the following cases:

  • You received a damaged product, or

  • You received the wrong product.

Unfortunately, we do not accept returns for any other reasons, including change of mind or personal preferences.

Mandatory Unboxing Video Requirement

To be eligible for a return or replacement, customers must record a clear unboxing video while opening the parcel.

The video must show:

  • The sealed package before opening

  • The entire unboxing process

  • The product condition inside the parcel

This video is required so our team can verify the issue and process your request quickly.

⚠ Important: Return or refund requests without an unboxing video may not be accepted.

How to Request a Return

If you receive a damaged or incorrect item, please contact our support team within 48 hours of receiving the order.

You can reach us through the following:

📞 Phone: 0120 4440 481
📱 Mobile / WhatsApp: +91 99532 01746
📧 Support Email: support@indoze.com
🌐 Website: www.indoze.com

When contacting support, please include:

  • Your order number

  • The unboxing video

  • Clear photos of the product

  • A brief explanation of the issue

Our support team will review your request and assist you with the next steps.

Refund / Replacement Process

Once your request is verified by our team, we will offer one of the following solutions:

  • Replacement of the damaged or incorrect product, or

  • Refund to the original payment method (if replacement is not possible).

Refund processing times may vary depending on your payment provider.

Our Commitment

At Indoze, we are committed to delivering quality products and reliable customer service. If you ever face any issue with your order, our support team will always do their best to resolve it quickly and fairly.

Your trust means everything to us, and we appreciate you choosing Indoze.